Gaya APA
Kasmir,. (2005).
Etika customer service .
Jakarta:
Rajagrafindo Persada.
Gaya Chicago
Kasmir,.
Etika customer service.
Jakarta:
Rajagrafindo Persada,
2005.
Text.
Gaya MLA
Kasmir,.
Etika customer service.
Jakarta:
Rajagrafindo Persada,
2005.
Text.
Gaya Turabian
Kasmir,.
Etika customer service.
Jakarta:
Rajagrafindo Persada,
2005.
Print.